A consultation isn't just a prelude to treatment—it's where trust is built or broken.
Why consultations matter
Clients who value consultations are the ones who stay with you long-term.
- Makes the client feel heard and understood
- Educates without overwhelming
- Creates clear next steps that feel collaborative, not prescribed
The consultation framework
1. Start with their story
Begin with open-ended questions and actually listen to the answers.
2. Assessment and education
This is where your expertise shines. Explain what you're seeing as you go.
3. Collaborative planning
This isn't where you sell—it's where you co-create a plan.
Documentation and follow-up
- Take detailed notes
- Send a follow-up email
- Schedule the next appointment before they leave
- Follow up in 2-3 days
A rushed free consultation attracts price shoppers. A thorough paid consultation attracts clients who value expertise.
Your consultations are your reputation. Make them count.
Want to offer better consultations?
Learn Lorraine's consultation framework through hands-on training. Build client trust and grow your professional reputation.
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Interested in training?
Explore video courses, structured training programs, or discuss bespoke workshops for your team.
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