Information We Collect

When you use our services, we may collect:

• Contact information (name, email, phone number)
• Health information relevant to scalp and hair care consultations
• Payment information for course purchases and services
• Communication records from enquiries and consultations

How We Use Your Information

We use your information to:

• Provide consultations and educational services
• Process payments and send receipts
• Respond to your enquiries and provide support
• Send course materials and resources you've purchased
• Improve our services and user experience

Data Protection

We protect your information through:

• Secure encrypted storage of all personal data
• Limited access to health information on a need-to-know basis
• Regular security audits and updates
• Compliance with UK GDPR and data protection laws

Your Rights

You have the right to:

• Access your personal data
• Request corrections to inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Withdraw consent for data processing

Cookies and Tracking

We use essential cookies to provide our services and may use analytics to improve user experience. See our Cookie Policy for details.

Contact Us

For privacy questions or to exercise your rights, contact us at:

info@trichologybylorrainehawkins.co.uk