Terms & Conditions
Terms of service for education programmes and consultations.
Last updated: November 2025
Services Offered
Lorraine Hawkins provides:
- Individual scalp health consultations and treatments
- Video courses and downloadable educational materials
- In-person workshops and salon team training
- Professional guidance and business consultation
Booking and Payment
- Consultations must be booked in advance and require payment confirmation
- Video courses are available for immediate download after purchase
- Workshop bookings require a deposit and are subject to minimum participant numbers
- Payment plans are available—contact us for details
Cancellations and Refunds
Consultations: Cancel up to 48 hours before your appointment for a full refund. Cancellations within 48 hours are non-refundable but can be rescheduled once.
Video Courses: Due to the digital nature of these products, refunds are not available after download access is granted.
Workshops: Cancel up to 14 days before the workshop date for a refund minus a 10% admin fee. Cancellations within 14 days are non-refundable but transferable to another participant.
Professional Boundaries
Our services provide education and guidance but are not a substitute for medical advice. We recommend consulting with a GP or dermatologist for:
- Sudden or severe hair loss
- Scalp conditions requiring medication
- Underlying health conditions affecting hair growth
Intellectual Property
All course materials, templates, and resources are for personal or single-location business use only. You may not:
- Resell or redistribute course materials
- Use materials to create competing courses
- Share login credentials or downloadable content
Limitation of Liability
While we strive to provide accurate, helpful information, we cannot guarantee specific results. Individual outcomes vary based on many factors beyond our control.